Your Privacy Matters at hi55

1 Information We Collect

hi55 collects personal information from you at various points during your interaction with the platform. The categories of information we collect, and the circumstances in which we collect them, are set out below. We collect only what is necessary for the purposes described in this Policy.

1.1 Information You Provide Directly

When you register a player account on hi55, you provide us with information including your full legal name, date of birth, contact email address, mobile phone number, and your preferred payment method. During the Know Your Customer (KYC) verification process, you may additionally provide copies of government-issued identification documents such as your National ID card, passport, or driving licence, as well as proof of address documents such as utility bills or bank statements.

If you contact hi55 customer support via live chat or email, we collect the content of your communications, including any personal information you voluntarily share in the course of resolving your query.

1.2 Information Collected Automatically

When you access hi55.club, our systems automatically collect certain technical information about your device and session. This includes your IP address, browser type and version, operating system, device type (desktop or mobile), the URL of the page that referred you to hi55.club, pages you visit within the platform, and timestamps of your activity. This information is collected to ensure platform security, detect fraud, and analyse usage patterns for service improvement.

1.3 Transaction Data

hi55 maintains records of all financial transactions conducted through your account, including deposits, withdrawals, bonus credits, wager amounts, and game results. Transaction records are retained in accordance with our data retention schedule described in Section 5 and as required by our licensing obligations.

1.4 KYC & Verification Data

As part of our anti-money laundering (AML) and responsible gaming obligations, hi55 collects and retains identity verification documents submitted during the KYC process. These documents are stored securely and are accessible only to authorised compliance personnel. KYC data is never used for marketing purposes.

2 How We Use Your Data

hi55 uses the personal information we collect for specific, lawful purposes. We do not use your data in ways that are incompatible with the purposes described in this Policy. The primary purposes for which we process your personal data are as follows:

2.1 Account Management & Service Delivery

We use your identity and contact data to create and maintain your player account, authenticate your login sessions, process deposits and withdrawals, credit bonuses, and provide access to casino games and sports betting markets. Without this processing, we cannot provide you with the hi55 service.

2.2 Identity Verification & Compliance

hi55 is required under its international gaming licence to verify the identity and age of all players before processing withdrawal requests. We use your KYC documents and identity data to confirm that you are at least 18 years of age, that you are who you claim to be, and that the source of your deposited funds is lawful. This processing is a legal obligation and cannot be waived.

2.3 Fraud Prevention & Platform Security

hi55 uses technical and behavioural data — including IP addresses, login patterns, device fingerprints, and betting activity — to detect and prevent fraud, money laundering, bonus abuse, multi-accounting, and other activities that threaten platform integrity. Automated risk scoring systems may flag accounts for manual review based on unusual activity patterns.

2.4 Responsible Gaming Monitoring

hi55 monitors gaming activity data to identify players who may be exhibiting signs of problem gambling, including unusually high session durations, escalating deposit patterns, or repeated loss-chasing behaviour. Where such patterns are detected, hi55 may proactively contact the player to offer responsible gaming resources, apply protective limits, or initiate a welfare check. This processing is in the player's vital interest and in fulfilment of our responsible gaming obligations.

2.5 Customer Support

When you contact hi55 support, we use your account information and the content of your communications to diagnose and resolve your query. Support interactions are logged and may be reviewed for quality assurance and training purposes. Support logs are retained for a period of 24 months from the date of the interaction.

2.6 Marketing Communications

With your explicit consent at registration, hi55 may send you promotional communications about new games, seasonal offers (such as Eid and Pohela Boishakh promotions), BPL cricket betting specials, and bonus offers. You can withdraw your consent and opt out of marketing communications at any time by contacting support or updating your Account Settings. Opting out of marketing does not affect the lawful processing of your data for account management or compliance purposes.

3 Data Sharing & Disclosure

hi55 does not sell, rent, or otherwise commercially transfer your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Licensed Game Providers

To deliver casino games on the hi55 platform, we share a session token and anonymised player identifier with licensed game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive no personally identifiable information (such as your full name, contact details, or payment data) — only the session data necessary to load and authenticate the game session.

3.2 Payment Processors

To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank, hi55 shares the minimum necessary transaction data with the relevant payment processor. Payment processors are contractually bound to process your data only for the purpose of completing the transaction and are prohibited from using your data for any other purpose.

3.3 Regulatory & Law Enforcement Authorities

hi55 may be required to disclose personal data to regulatory authorities, law enforcement agencies, or other competent public bodies where required by law, pursuant to a court order, or in connection with an investigation into fraud, money laundering, or other criminal activity. In such cases, hi55 will disclose only the minimum information required to satisfy the legal obligation.

3.4 Business Transfers

In the event that hi55 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any change to this Privacy Policy that results from it.

3.5 Service Providers

hi55 engages certain third-party service providers who process data on our behalf under strict data processing agreements. These include cloud hosting providers, KYC verification platforms, fraud detection services, and customer support software vendors. All service providers are required to implement appropriate technical and organisational security measures and are prohibited from using your data for their own purposes.

4 Cookies & Tracking

hi55.club uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how the site is used. This section explains the types of cookies we use and the purposes they serve.

4.1 What Are Cookies?

A cookie is a small text file that is placed on your device by a website when you visit it. Cookies allow the website to recognise your device on subsequent visits and retrieve information stored from previous sessions. Cookies do not contain executable code and cannot access other data on your device beyond what was originally stored in the cookie itself.

4.2 Types of Cookies Used by hi55

4.3 Managing Cookies

Strictly necessary cookies cannot be disabled, as they are essential for the platform to function. You may disable functional, analytics, and marketing cookies through your browser settings. Please note that disabling functional cookies may affect your experience on hi55, such as resetting saved preferences on each visit. Most modern browsers allow you to view, manage, and delete cookies through the browser's privacy or security settings panel. Refer to your browser's help documentation for specific instructions.

4.4 Local Storage & Similar Technologies

In addition to cookies, hi55 may use browser local storage to cache game assets, store session state for crash games and live casino connections, and improve page load performance. Local storage data is stored on your device and is not transmitted to hi55 servers except as part of normal API requests during an active game session.

5 Data Security & Retention

hi55 implements a layered security architecture to protect personal data against unauthorised access, accidental loss, alteration, and disclosure. Our security measures are reviewed and updated on a regular basis in line with industry best practice.

5.1 Technical Security Measures

All data transmitted between your device and hi55.club is encrypted using 256-bit TLS (Transport Layer Security). Our servers are hosted in ISO 27001-certified data centres with physical access controls, 24/7 monitoring, and redundant infrastructure. Player account passwords are stored using a one-way cryptographic hash function — hi55 staff cannot retrieve your plaintext password. Sensitive fields such as payment account references and identity document numbers are stored in encrypted form within our database.

5.2 Organisational Security Measures

Access to personal data within hi55 is restricted on a strict need-to-know basis. Only authorised employees and contractors whose job functions require access to player data (such as compliance officers, KYC analysts, and senior support staff) are granted access to personally identifiable information. All such personnel are subject to confidentiality obligations and undergo data protection training. Access is logged and audited on a regular basis.

5.3 Data Retention Schedule

hi55 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following retention periods apply:

• Account & Identity Data: Retained for the duration of the active account plus a minimum of 5 years following account closure, in accordance with AML record-keeping requirements.
• KYC Documents: Retained for a minimum of 5 years from the date of verification, or longer if required by a regulatory authority.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction.
• Support Communications: Retained for 24 months from the date of the interaction.
• Technical / Log Data: Retained for up to 13 months on a rolling basis for fraud detection and security purposes.
• Marketing Consent Records: Retained for the duration of the player's active account or until consent is withdrawn, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an individual player.

6 Your Privacy Rights

As a registered player on hi55, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact the hi55 support team via live chat (available 24/7) or by email at [email protected]. hi55 will respond to all verified rights requests within 30 calendar days.

6.1 Right of Access

You have the right to request a copy of the personal data that hi55 holds about you. Upon receiving a verified access request, hi55 will provide a summary of your personal data in a commonly used electronic format (such as PDF or CSV) within 30 days. There is no charge for a standard access request. Where requests are manifestly unfounded or repetitive, hi55 reserves the right to charge a reasonable administrative fee.

6.2 Right to Rectification

If any personal data that hi55 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Please note that changes to certain account data (such as your registered name) may require additional identity verification before the correction can be applied, in order to prevent unauthorised account modifications.

6.3 Right to Erasure

In certain circumstances, you have the right to request that hi55 delete your personal data. This right is not absolute — hi55 is required to retain certain categories of data (such as KYC documents and transaction records) for a minimum of 5 years under AML and licensing regulations, regardless of an erasure request. Where erasure is not possible due to legal obligations, hi55 will inform you of this limitation and explain the retention basis.

6.4 Right to Withdraw Consent

Where hi55's processing of your personal data is based on your consent (for example, for marketing communications or non-essential cookies), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent for marketing communications, contact support or update your Account Settings. To withdraw consent for non-essential cookies, update your browser settings.

6.5 Right to Object to Processing

You have the right to object to hi55's processing of your personal data where that processing is based on legitimate interests (such as fraud detection or platform analytics). hi55 will consider your objection and cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for the establishment, exercise, or defence of legal claims.

7 Third-Party Services

The hi55 platform integrates with a number of third-party services to deliver its full range of features. While hi55 takes care to work only with reputable and compliant service providers, this Policy does not cover the data practices of third parties beyond their contractual obligations to hi55. Players are encouraged to review the privacy policies of third-party services they interact with directly.

7.1 Game Providers

Casino game software is supplied by licensed studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game on hi55, a secure session is established with the relevant provider's servers. The game provider receives a session token and anonymised player reference sufficient to load and record the game session. Game providers are prohibited from using this data for any purpose other than delivering the game session and maintaining their own regulatory records.

7.2 Payment Service Providers

Transactions on hi55 are processed by payment service providers (PSPs) including the operators of bKash, Nagad, Rocket, Upay, and the banking partners listed in Section 3.2. Each PSP operates under its own privacy policy and is independently regulated. hi55 shares only the minimum transaction data necessary to complete a payment instruction. hi55 does not store full mobile wallet credentials or bank account numbers on its own infrastructure.

7.3 Analytics & Security Platforms

hi55 uses third-party analytics and fraud detection platforms to monitor platform usage and protect against security threats. These platforms process anonymised or pseudonymised data and are contractually prohibited from cross-referencing hi55 data with other datasets for profiling purposes. The output of these systems is used only to improve platform performance and detect threats.

7.4 No Third-Party Advertising Networks

hi55 does not currently integrate with any third-party advertising networks, demand-side platforms, or social media tracking pixels that would allow external parties to build advertising profiles of hi55 players. Any future integration of this nature will be disclosed in an updated version of this Policy and will be subject to player consent where required.

8 Policy Updates & Contact

hi55 reserves the right to update this Privacy Policy at any time. When a material change is made to this Policy, hi55 will publish the revised version on this page and update the effective date at the top of the document. For changes that significantly affect how we process your personal data, hi55 will provide advance notice via an on-platform notification at least 14 days before the change takes effect.

Your continued use of the hi55 platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept a material change, you may close your account in accordance with the Account Closure provisions in the hi55 Terms & Conditions.

8.1 Contact for Privacy Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hi55 handles your personal data, please contact us using the details below. All privacy-related correspondence must be submitted in English.

• Email: [email protected]
• Live Chat: Available 24/7 via the hi55.club website
• Support Hours: 00:00 – 24:00 BST (UTC+6)
• Response Time: Privacy queries acknowledged within 24 hours; full response within 30 days

8.2 Governing Language

This Privacy Policy is written in English. In the event of any dispute or ambiguity arising from interpretation, the English-language version of this Policy shall be the authoritative and governing text. hi55 does not warrant the accuracy of any translated version of this Policy.