Responsible Gaming at hi55
hi55 is committed to providing a safe, fair, and transparent gaming environment for every player in Bangladesh. Our responsible gaming framework gives you the tools and knowledge to stay in control — always.
Tools Built to Keep You Safe
Self-Exclusion
Temporarily or permanently exclude yourself from hi55 at any time. Once activated, your account will be locked and all marketing communications will cease immediately. Contact support to initiate a self-exclusion period.
Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your account settings. Once a limit is applied, it takes effect immediately and cannot be increased for at least 24 hours — giving you time to reflect before making changes.
Time-Out & Cool-Off
Take a short break from gaming with our time-out feature. Choose a cool-off period of 24 hours, 3 days, 7 days, or 30 days. During a time-out, your account is suspended and no deposits or wagers are permitted.
Session Time Reminders
hi55 can alert you when you have been playing for a set period of time. Session reminders are a simple way to maintain awareness of how long you have been active and help prevent unintended extended play sessions.
Reality Checks
Enable periodic reality check pop-ups that display how long you have been playing and a summary of your wins and losses. This feature is designed to encourage mindful play and help you make informed decisions during your session.
24/7 Support Team
Our trained support staff are available around the clock via live chat to assist with any responsible gaming concern. Whether you need help setting limits or simply want to talk through your options, we are here to help — no judgment, no pressure.
1 Our Commitment to Responsible Gaming
At hi55, responsible gaming is not a compliance checkbox — it is a fundamental part of how we operate. We believe that a sustainable, trustworthy platform is one that actively looks out for its players' wellbeing. Our goal is to ensure that every Bangladeshi player who chooses hi55 can enjoy casino games, cricket betting, and slot titles as a form of entertainment, without those activities causing harm to themselves or others around them.
hi55 operates under an international gaming licence that includes strict responsible gaming obligations. We enforce age verification for every account, monitor gameplay patterns for signs of problematic behaviour, and give players a comprehensive suite of self-management tools they can activate at any time. Our customer support team is trained in responsible gaming best practices and is available 24 hours a day, seven days a week, 365 days a year — including during Eid, Pohela Boishakh, and all public holidays.
We recognise that gambling disorder is a recognised health condition, and we take our role in prevention and early intervention seriously. hi55 actively supports harm-minimisation frameworks and cooperates with responsible gaming organisations wherever possible. If you are concerned about your gambling behaviour — or the behaviour of someone close to you — the resources and tools on this page are here to help.
2 Age Restriction — 18+ Only
hi55 maintains a strict minimum age policy. Players must be at least 18 years of age to register an account, make a deposit, or place any wager on the hi55 platform. This applies to all products offered — casino table games, slot titles, live dealer games, crash games, and cricket betting markets.
Age verification is a mandatory part of the hi55 Know Your Customer (KYC) process. Before any withdrawal is processed, every player must submit a government-issued identity document — such as a Bangladesh National ID card or passport — that confirms their full legal name and date of birth. Accounts where age cannot be confirmed will have withdrawals withheld pending document submission.
In cases where hi55 has reasonable grounds to suspect that a registered player may be under the age of 18, we reserve the right to suspend the account immediately and request identity documentation as a priority. Any funds deposited by an underage player will be returned in full without processing any winnings, in accordance with our Terms & Conditions and licensing obligations.
3 Player Protection Tools
hi55 provides a comprehensive set of player protection tools that you can access and activate at any time through your account settings or by contacting our support team via live chat. These tools are designed to give you meaningful control over your gaming activity, helping you set boundaries that reflect your personal circumstances and financial situation.
Deposit Limits
Control how much you deposit into your hi55 account over a chosen time period. You can set a daily limit, a weekly limit, or a monthly limit — or all three simultaneously. Limit reductions take effect immediately. Limit increases require a mandatory 24-hour cooling period before they are applied, giving you time to reconsider.
Available in Account SettingsLoss Limits
Set a maximum amount you are willing to lose over a daily, weekly, or monthly period. Once your net losses reach the limit you have set, your account will automatically prevent further wagers until the limit period resets. Loss limits help you stick to a budget without relying on willpower alone.
Available in Account SettingsSession Time Limits
Specify the maximum number of hours you want to spend on hi55 in a single session or across a day. When you approach your limit, a reminder notification will appear. When the limit is reached, you will be logged out automatically. Session limits are one of the most effective tools for maintaining healthy play habits.
Available in Account SettingsTime-Out (Cool-Off)
Activate a temporary account suspension for a period of your choosing — 24 hours, 72 hours, 7 days, or 30 days. During a time-out period, you cannot log in, deposit, or wager. You will not receive any promotional communications during your time-out. Contact support to set up a time-out immediately.
Contact Support to ActivateHow to Activate These Tools
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1Log in to your hi55 account Navigate to Account Settings from the top-right menu after logging in to your player profile.
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2Open the Responsible Gaming tab Inside Account Settings, locate the Responsible Gaming or Player Protection section. All available tools are listed there.
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3Set your preferred limits Select the tool you wish to use, enter the value or duration you want to apply, and confirm. Reductions are instant; increases require 24 hours.
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4Contact support if you need help If you cannot locate a tool in your account settings, or if you need a tool applied immediately, contact our support team via live chat — available 24/7.
4 Recognising Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or experience. Recognising the early warning signs is the first and most important step toward getting support. The signs of problem gambling are not always obvious — they can develop gradually over time as gambling shifts from being an occasional entertainment activity to a compulsive habit.
The following self-check questions are based on established responsible gaming frameworks. If you answer "yes" to three or more of these questions, we strongly encourage you to reach out to our support team or activate self-exclusion immediately.
Self-Assessment Checklist
Answer honestly. This checklist is for your own awareness — it is not shared with anyone.
5 Self-Exclusion
Self-exclusion is the most comprehensive responsible gaming tool available on hi55. When you self-exclude, your account is locked and you are prevented from logging in, depositing, or placing any wagers for the duration of the exclusion period. All pending promotional communications are stopped immediately upon activation. Self-exclusion is a serious and effective measure — it is not simply a temporary freeze. We strongly encourage any player who feels they are losing control of their gambling to activate self-exclusion without delay.
Self-Exclusion Options
6 Months
Short-term exclusion for players who want a meaningful break with the option to return after review.
1 Year
A full-year exclusion providing substantial time away from gambling to reassess your habits and finances.
3 Years
An extended exclusion for players who need a long-term break and a structured path back to recovery.
Permanent
Permanent exclusion closes your account indefinitely. This cannot be reversed. Recommended for severe problem gambling.
How to Self-Exclude on hi55
To activate self-exclusion, contact our support team via live chat (available 24/7) or send an email to [email protected] with the subject line "Self-Exclusion Request". State your registered username, the exclusion period you wish to apply, and confirm your identity. Your account will be suspended within 2 hours of the request being received and verified.
6 Deposit & Wager Limits
Setting financial limits is one of the most practical and effective ways to keep gambling under control. hi55 allows you to set deposit limits and loss limits across three time frames — daily, weekly, and monthly. These limits apply to all payment methods available on the platform, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank.
Deposit Limit Rules
- Immediate reduction: Any request to lower an existing deposit limit takes effect immediately upon confirmation.
- Delayed increase: Any request to raise an existing deposit limit is subject to a mandatory 24-hour waiting period. This cooling-off window is intentional — it gives you time to reconsider before a higher limit is applied.
- Currency: All limits are set and displayed in Bangladeshi Taka (৳). You can set limits as low as ৳500 per day to as high as your account's maximum permitted deposit threshold.
- Stacking limits: You may set daily, weekly, and monthly limits simultaneously. If you hit any one of your limits, deposits will be blocked for that period regardless of the others.
- Removal: Removing a deposit limit entirely requires a 7-day cooling period after the removal request is submitted. This prevents impulsive decisions made in the heat of a gaming session.
Wager Limits
In addition to deposit controls, hi55 allows players to set maximum wager amounts per round or per bet. This is particularly useful for slot players and crash game enthusiasts who wish to avoid placing high-value single bets impulsively. Contact our support team to configure wager-level limits on your account.
7 Support & Resources
hi55 provides direct support for players who are concerned about their gambling behaviour. Our team is trained to handle responsible gaming conversations with empathy, confidentiality, and without judgment. Whether you are looking for information, want to activate a tool immediately, or simply need someone to talk to, we are available around the clock.
hi55 Support Team
Reach our trained support staff through any of the following channels. All responsible gaming conversations are handled in strict confidence.
Responsible Gaming Guidance
The following guidance can help you maintain a healthy relationship with gambling. These are general best practices recommended for all players on hi55.
General Safe Play Principles
Beyond the tools hi55 provides, cultivating healthy gambling habits is an ongoing personal practice. The following principles are widely recommended by responsible gaming organisations and are worth keeping in mind every time you play:
- Gamble for entertainment, not profit. Treat any winnings as a bonus, not an expected income stream. The house edge means that over time, the platform will always hold a statistical advantage.
- Set time limits before you start. Decide in advance how long you plan to play and stick to that decision, even if you are ahead.
- Keep a gambling diary. Tracking how much you spend and how often you play gives you a clear picture of your habits and makes it easier to spot changes in behaviour early.
- Balance gambling with other hobbies. If gambling is your primary leisure activity, it may be time to explore other interests alongside it.
- Involve someone you trust. Sharing your gambling habits openly with a trusted family member or friend can provide accountability and early-warning support.
8 Parental Controls
If you share a device with children or younger family members, it is your responsibility to ensure that they cannot access hi55 or any other gambling platform. hi55 strongly recommends that parents and guardians take the following precautions to prevent underage access to gambling content.
- Never share your hi55 login credentials with anyone, including family members. Your username and password should be known only to you.
- Log out of your account after every session, especially on shared or family devices such as tablets, laptops, or desktop computers.
- Use device-level parental control software to block gambling and age-restricted websites. Popular parental control tools include Google Family Link (for Android), Apple Screen Time (for iOS and macOS), and Microsoft Family Safety (for Windows).
- Enable browser-level filtering on shared computers. Most modern browsers support content filters or extension-based blocking tools that can restrict access to gambling sites.
- Have open conversations with children about online safety, age-restricted content, and the risks of gambling. Early education is one of the most effective long-term safeguards.
Play Responsibly with hi55
Enjoy cricket betting, slots, and live casino games on hi55 — always within your limits. Explore our games or visit our FAQ for more information about staying safe on our platform.