Terms & Conditions — hi55 Online Casino & Betting

1 General Terms

These Terms & Conditions apply to all users of hi55.club, including registered players, guest visitors, and any other person who accesses the platform in any capacity. hi55 reserves the right to modify, update, or replace any part of these Terms at any time. Where a material change is made, hi55 will publish a revised version on this page and update the effective date accordingly. Your continued use of the hi55 platform after any revision constitutes your acceptance of the updated Terms.

hi55 is an online casino and sports betting platform operated under an international gaming licence. The platform is made available to adult players in Bangladesh and other permitted jurisdictions. hi55 makes no representation that its services are legal or available in jurisdictions where online gambling is restricted or prohibited. It is your sole responsibility to determine whether using hi55 complies with the laws of your local jurisdiction before registering or depositing.

These Terms are written in English. In the event of any dispute arising from interpretation, the English-language version of these Terms shall be the authoritative text. All correspondence with hi55 support, all formal notifications, and all dispute submissions must be conducted in English.

1.1 Platform Access

hi55 grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform strictly in accordance with these Terms. This licence does not include the right to: (a) reproduce, distribute, or commercially exploit any platform content; (b) reverse-engineer, decompile, or otherwise attempt to extract the source code of the platform software; (c) frame or mirror any part of hi55.club on any other website without prior written consent; or (d) use any automated data collection tool, scraper, bot, or spider on any part of the platform.

1.2 Amendments

hi55 reserves the right to amend these Terms at any time with or without prior notice. Changes take effect immediately upon publication on hi55.club. For significant changes affecting player funds, bonus entitlements, or withdrawal conditions, hi55 will provide at least seven (7) days advance notice via an on-platform notification. Players who disagree with any amendment may close their account in accordance with the Account Closure provisions in Section 7.

2 Eligibility & Age Restriction

Use of the hi55 platform is strictly restricted to individuals who meet all of the following eligibility criteria:

• You are at least 18 years of age. This requirement is absolute and non-negotiable. hi55 enforces a zero-tolerance policy on underage gambling.
• You are accessing hi55 from a jurisdiction where online gambling is not explicitly prohibited by law.
• You are not acting on behalf of another person, a business entity, or any other third party for the purposes of placing wagers.
• You are not a current employee, contractor, director, or close family member of a person employed by hi55 or any of its affiliate companies.
• You have not previously been self-excluded from hi55 or had your account permanently closed for violations of these Terms.
• You are of sound mind and not gambling under the influence of substances that impair your judgment.

2.1 Prohibited Jurisdictions

hi55 does not knowingly accept registrations from players located in jurisdictions where online gambling is explicitly prohibited by law. If you register from a jurisdiction and it is subsequently determined that your use of hi55 was unlawful under local law, hi55 reserves the right to close your account and return your deposit balance, less any bonuses and winnings generated during that period.

3 Account Registration & KYC

To access real-money games, sports betting markets, and the cashier on hi55, you must register a player account. Registration is free of charge. During registration, you are required to provide accurate, complete, and up-to-date personal information, including your full legal name, date of birth, and a valid contact email address or mobile number.

3.1 One Account Per Player

Each player is permitted to hold exactly one (1) registered account on hi55. Operating multiple accounts — whether under the same identity or different identities — constitutes a material breach of these Terms. If duplicate accounts are detected, hi55 will close the secondary account(s), void any bonuses claimed across them, and may suspend the primary account pending investigation. Any winnings generated using duplicate accounts may be forfeited.

3.2 Know Your Customer (KYC) Verification

hi55 is required by its licensing obligations to verify the identity of players before processing withdrawal requests. The KYC process may require you to submit one or more of the following documents:

• Proof of Identity: National ID card, passport, or driving licence issued by a recognised authority
• Proof of Address: Utility bill, bank statement, or government-issued correspondence dated within 90 days
• Proof of Payment Method: Screenshot or confirmation of the bKash, Nagad, Rocket, or bank account used to deposit
• Source of Funds Declaration: For large deposits or withdrawals exceeding specified thresholds, hi55 may request a declaration of the source of the funds

KYC documents must be submitted in clear, legible digital format (JPEG, PNG, or PDF). hi55 will process KYC submissions within 24–72 hours during standard BST business hours. Players who fail to complete KYC verification within 30 days of their first withdrawal request may have their pending withdrawal placed on hold until verification is completed.

3.3 Accurate Information Obligation

You must ensure that all information provided to hi55 at registration and during the KYC process is truthful and accurate. Providing false, misleading, or incomplete information — including use of a false name, age, or address — constitutes fraud and may result in immediate account closure, forfeiture of all funds, and referral to law enforcement authorities where appropriate.

4 Deposits & Withdrawals

hi55 supports a range of payment methods specifically selected for Bangladeshi players. All transactions are processed in Bangladeshi Taka (BDT / ৳). The following methods are currently supported for both deposits and withdrawals:

• bKash
• Nagad
• Rocket
• Upay
• Dutch-Bangla Bank (DBBL)
• City Bank
• BRAC Bank
• Islami Bank
• Sonali Bank

4.1 Deposit Rules

The minimum single deposit on hi55 is ৳200. There is no maximum deposit limit set by hi55, though your payment provider may impose their own limits. Deposits via mobile financial services (bKash, Nagad, Rocket, Upay) are credited to your hi55 wallet within approximately 30 seconds of a successful transaction confirmation. Bank transfer deposits may take longer depending on the processing schedule of the originating institution.

All deposits must be made from a payment account registered in your own name. Third-party deposits — payments made from an account belonging to another person — are strictly prohibited and will result in the deposit being reversed, any resulting winnings being voided, and the account being flagged for further review.

4.2 Withdrawal Rules

The minimum single withdrawal on hi55 is ৳500. Withdrawal requests are typically processed within 1–2 hours during standard BST business hours (08:00–22:00 BST). Requests submitted outside these hours will be processed on the next available business cycle. Withdrawals to mobile financial services are generally credited to the recipient account within minutes of processing completion.

hi55 requires that withdrawals be made to the same payment method used for the most recent deposit, wherever technically possible. This same-method withdrawal policy is a standard anti-money-laundering requirement and is non-negotiable. If a withdrawal to the original method is not possible due to account closure or technical constraints, hi55's support team will work with you to identify a compliant alternative.

Completed KYC verification is mandatory before any withdrawal request can be approved. Players who have not submitted or completed KYC documents will be unable to withdraw funds until verification is finalised.

4.3 Fees

hi55 does not charge platform fees on standard deposits or withdrawals. However, your payment provider (e.g., bKash, your bank) may charge transaction fees in accordance with their own fee schedule. hi55 has no control over and accepts no responsibility for fees charged by third-party payment providers.

5 Bonuses & Promotions

hi55 offers a variety of bonus promotions to both new and existing players, including welcome deposit bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL season, Eid, and Pohela Boishakh. Each promotion is governed by its own specific terms, which are published on the relevant promotion page. In addition to those specific terms, the following general bonus rules apply to all hi55 promotions.

5.1 Wagering Requirements

All bonuses awarded by hi55 are subject to wagering requirements (also called "playthrough requirements"). The wagering requirement specifies how many times the bonus amount (or, in some cases, the bonus plus deposit amount) must be wagered before any winnings derived from that bonus can be withdrawn as real money. The specific wagering multiplier for each promotion is stated clearly on the promotion page. Standard hi55 welcome bonuses carry a wagering requirement of between 20x and 40x the bonus amount, depending on the specific offer claimed.

5.2 Eligible Games

Not all games on hi55 contribute equally towards meeting wagering requirements. The contribution rate for each game category is as follows:

• RNG Slot Games: 100% contribution towards wagering requirements
• Live Casino Games (Baccarat, Blackjack, Roulette): 10% contribution
• Sports Betting: 100% contribution on qualifying single bets at minimum odds of 1.80
• Crash Games (Aviator, JetX): 50% contribution
• Table Poker and Video Poker: 5% contribution

Bets placed on games not listed above, or on games explicitly excluded in the specific promotion terms, do not count towards wagering requirements. Full details of excluded games are listed on each individual promotion page.

5.3 Bonus Expiry

All hi55 bonuses carry an expiry period, which begins from the date and time the bonus is credited to your account. Standard bonus expiry is 7 calendar days from the date of crediting, unless stated otherwise on the specific promotion page. Any bonus funds and associated winnings that have not met the wagering requirement within the expiry period will be automatically removed from your account without compensation.

5.4 Bonus Abuse

hi55 employs automated and manual monitoring systems to detect bonus abuse. Bonus abuse includes, but is not limited to: claiming the same promotion multiple times using duplicate accounts; using a bonus to place low-risk hedged bets that mechanically fulfil wagering requirements without genuine play intent; coordinating with other players to collectively extract bonus value; and using software to automate bet placement. Where bonus abuse is detected, hi55 reserves the right to void the bonus, void associated winnings, and close the account involved.

5.5 Opting Out of Bonuses

Players who prefer not to receive bonuses may opt out of all promotional offers by contacting the hi55 support team via live chat. Once opted out, no further bonuses will be automatically credited to your account. Players who are opted out of bonuses may still claim specific promotions manually by contacting support, subject to the promotion's individual terms.

6 Game Rules & Fair Play

All casino games available on hi55 are supplied by licensed third-party game studios and software providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game operates according to its own specific rules, paytable, and return-to-player (RTP) percentage, as set by the originating provider. hi55 does not modify game mechanics, RTP settings, or outcome algorithms from the values certified by the game provider.

6.1 RNG Certification

All RNG (Random Number Generator) games on hi55 use certified RNG technology that has been independently audited to ensure that game outcomes are genuinely random and unpredictable. hi55 does not influence, manipulate, or have any ability to alter the RNG outcomes of games supplied by its licensed providers. RTP percentages for individual games are available on the game information panel within each game.

6.2 Live Casino

Live casino games are streamed in real time from professionally managed studio environments operated by Evolution Gaming and Ezugi. Live games are subject to the rules displayed within the game stream interface. hi55 accepts no responsibility for interruptions to live game streams caused by network issues on the provider's side; in such cases, the provider's dispute resolution procedures apply.

6.3 Sports Betting

Sports betting markets on hi55 cover cricket (BPL, T20 World Cup, ICC tournaments, IPL, bilateral series including Bangladesh Tigers fixtures), football, kabaddi, and hockey. Odds are subject to change until a bet is confirmed. Once a bet is accepted and confirmed at a stated price, that price is locked in for the duration of the event. hi55 reserves the right to void bets where an obvious pricing error has occurred, provided that notification is given within 24 hours of the event's conclusion.

In-play (live) betting odds are updated continuously during an event. In-play bets are accepted subject to a brief processing delay to prevent exploitation of live data feeds. hi55 reserves the right to suspend in-play betting markets at any time during an event without notice.

6.4 Prohibited Conduct

The following conduct is strictly prohibited on hi55 and will result in immediate account suspension, forfeiture of funds, and potential legal action:

• Use of automated betting software, bots, scripts, or any tool that simulates human interaction with the platform
• Collusion with other players to manipulate game outcomes or exploit bonus structures
• Exploiting software bugs, technical glitches, or pricing errors in bad faith
• Placing bets on both sides of the same event across multiple accounts to guarantee profit (matched betting abuse)
• Any form of cheating, fraud, money laundering, or other illegal activity conducted through or connected to the hi55 platform
• Attempting to access restricted areas of hi55.club without authorisation

7 Account Suspension & Closure

hi55 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, if there are reasonable grounds to believe that any of the following apply:

• The account holder has breached any provision of these Terms & Conditions
• The account holder has provided false, inaccurate, or fraudulent information during registration or KYC
• The account is being used for money laundering, fraud, or other criminal activity
• The account holder is under 18 years of age
• The account holder has registered from a prohibited jurisdiction
• Continued operation of the account poses a risk to the integrity of the hi55 platform
• The account holder has requested self-exclusion under the responsible gaming provisions

7.1 Voluntary Closure

You may request closure of your hi55 account at any time by contacting the support team via live chat. Upon receiving a voluntary closure request, hi55 will process any pending withdrawal of your remaining real-money balance to your registered payment method within the standard withdrawal processing timeframe. Bonus balances and any winnings derived solely from bonus funds that have not yet met the applicable wagering requirement will be forfeited upon account closure.

7.2 Self-Exclusion

Players who wish to take a break from gambling may apply for self-exclusion through Account Settings → Responsible Gaming → Self-Exclusion. Self-exclusion periods range from 24 hours to permanent closure. During a self-exclusion period, you will not be able to log in, deposit, or place bets on hi55. hi55 will also suppress all marketing communications to self-excluded players for the duration of the exclusion. Self-exclusion requests are irreversible for the duration of the selected period — you cannot shorten a self-exclusion once it has been activated.

7.3 Inactive Accounts

An account is considered inactive if no login activity has been recorded for a continuous period of 12 months. hi55 will notify the account holder by email before applying any inactivity policy. After 12 months of inactivity, hi55 reserves the right to deduct a monthly administrative fee from the account's real-money balance. The fee schedule is published in the hi55 cashier section. Once the real-money balance reaches zero, the account may be archived. Archived accounts can be reactivated by contacting support.

8 Limitation of Liability

To the fullest extent permitted by applicable law, hi55, its officers, directors, employees, contractors, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the hi55 platform, including but not limited to:

• Loss of winnings, profits, or gaming opportunities due to platform downtime, technical errors, or scheduled maintenance
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers
• Loss of data, account information, or preferences due to technical incidents
• Decisions made by game outcome algorithms that are within certified RNG parameters
• Actions taken by hi55 in good faith to enforce these Terms, including account suspension or fund forfeiture following investigation

hi55's total aggregate liability to any individual player in connection with their use of the platform shall not exceed the total real-money deposits made by that player in the 12-month period immediately preceding the event giving rise to the claim.

8.1 Platform Availability

hi55 aims to maintain platform availability of 99.9% or above. However, hi55 does not warrant that the platform will be uninterrupted, error-free, or free from harmful components at all times. Scheduled maintenance windows are announced in advance via on-platform notifications where possible. hi55 accepts no liability for losses — whether financial or otherwise — arising from planned or unplanned platform downtime.

8.2 Third-Party Content

Casino games, live streaming, and sports data feeds on hi55 are supplied by independent third-party providers. hi55 is not responsible for the accuracy, completeness, or reliability of third-party content. In the event of a dispute regarding a game outcome, the log recorded by the originating game provider's servers shall be the definitive record.

8.3 Contact for Disputes

If you have a complaint or dispute regarding any aspect of your hi55 account, game outcomes, transactions, or these Terms, you should contact the hi55 support team in the first instance via live chat (available 24/7) or by email at [email protected]. hi55 will acknowledge all formal complaints within 24 hours and aim to provide a full response within 5 business days. All dispute correspondence must be submitted in English.